U.S. Shipping

  • Orders only ship on business days, which are Monday through Friday (excluding US federal holidays)
  • All expedited orders require a street address
  • Shipping within the continental United States is free for orders of $50 or more. This does not include Alaska, Hawaii, APO/FPO or U.S. Territories.

Please call our customer service if you have any questions:

Phone: (424) 781-7216.

Email: info@joejohnstonsketchbook.com

Canada Shipping

  • We’re unable to ship to multiple addresses for Canadian or international orders
  • Orders ship only on business days, which are Monday thru Friday (excluding US federal holidays)
  • Within Canada, P.O. Box delivery is made by Canada Post service
  • Shipping promotions are typically only valid for orders shipped to continental US addresses unless otherwise specified
CANADA SHIPPING TERMS AND CONDITIONS

Please read the following terms and conditions carefully concerning Canada orders:

  • Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected as  part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will be no additional costs billed upon delivery or due as C.O.D. charges.
  • When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.
  • Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
  • All prices are shown in US dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout, and will be displayed as the International Handling Fee, also in US dollars ($USD).
  • By ordering goods from this website, I hereby authorize a licensed Canadian customs broker chosen by the operator of the website to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to the operator of the website and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from the operator of the website. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that the operator of the website can be reimbursed.
  • International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon placing your order.

International Shipping

  • We’re unable to ship to multiple addresses for international orders
  • Orders ship only on business days, which are Monday thru Friday (excluding US federal holidays)
  • Shipping promotions are typically only valid for orders shipped to continental US addresses unless otherwise specified

Shipping Rates for International Delivery
Please contact customer service to find the best rates available.

Phone: (424) 781-7216.

Email: info@joejohnstonsketchbook.com

INTERNATIONAL TERMS & CONDITIONS

Please carefully read the following terms and conditions concerning International orders:

  • Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected as a part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will be no additional costs billed upon delivery or due as C.O.D. charges.
  • When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.
  • Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
  • All prices are shown in US dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout, and will be displayed as the International Handling Fee, also in US dollars ($USD).
  • By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.
  • International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon placing your order.

Shipping to Multiple Addresses

Email the Sketchbook at info@joejohnstonsketchbook.com

Returns

  • Returns of full-price merchandise must be made within 7 days of receiving your order.
  • For eligible returns within the United States, buyer must pay for any and all return shipping.
  • Items with a discounted or “SALE” price are final sale and may not be returned or exchanged.
  • Products and items must be unused, unworn and in good condition with the original tags, COA and packaging included with return.
  • International orders are all “SALE” and/or FINAL SALE. Both SALE and FINAL SALE items may not be returned or exchanged.
  • Refunds will be given within 10 days after receiving your return.
  • Shipping and handling costs are non-refundable.

Damaged or Defective Items

In the case of items damaged during shipment, please immediately attempt to take a photo of the damaged package or box before opening and contact our customer care department at (424) 781-7216.

International Return Policy

Any and all orders shipped internationally are non-refundable “SALE” and/or “FINAL SALE” items.